DBHunter
Infinity Member
Golden Member
- Joined
- August 23, 2025
- Messages
- 2,511
- Reaction score
- 6,376
- Points
- 113
- Thread Author
- #1
Hallmark Cards, Inc. (hallmark.com) & Hallmark Plus (hallmarkplus.com)
Over 7.9M records containing PII data have been compromised
Samples:
Over 7.9M records containing PII data have been compromised
Samples:
{"Id": "5004N00000bpgmCQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:28:06.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T22:57:53.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: kkieft1951@gmail.com<mailto:kkieft1951@gmail.com>\n * First Name: Karen\n * Last Name: kieft\n\nQuestion Reference # 190907-000369\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: What's on the Crown Rewards members' site, and how do I sign up?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: The wrong account shows when I view my points.<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: How do I return my Hallmark Gold Crown Store purchase?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: How do I unsubscribe from your promotions?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: What if the address provided for a FedEx order is undeliverable?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: How can I change information on my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: How will I know when Hallmark changes its privacy and security policy?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nAnswer Link: How do I change the batteries for the SPOOK-TASTIC Ghost?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGq4e~yLFT7U6sC75Mv8A~zj~Pv~J>\nCustomer By CSS Web (Karen kieft) ()\nI would like an address change from 1715 54th street lagrange highlands, il to 18330 E 2150 North Rd. Pontiac,il 61764.\nThankyou!\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv3CQAT", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200315", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000369", "SystemModstamp": "2021-10-15T15:28:06.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyWqQAK", "ContactEmail": null, "ClosedDate": "2019-09-16T20:46:14.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgmMQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:25:24.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:01:18.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: kkieft1951@gmail.com<mailto:kkieft1951@gmail.com>\n * First Name: Karen\n * Last Name: kieft\n\nQuestion Reference # 190907-000369\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: What if the address provided for a FedEx order is undeliverable?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How can I change information on my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How will I know when Hallmark changes its privacy and security policy?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How do I change the batteries for the SPOOK-TASTIC Ghost?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nNote By (Sherry) ()\nThis has already been updated in CCDB.\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: What's on the Crown Rewards members' site, and how do I sign up?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: The wrong account shows when I view my points.<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How do I return my Hallmark Gold Crown Store purchase?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How do I unsubscribe from your promotions?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: What if the address provided for a FedEx order is undeliverable?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How can I change information on my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How will I know when Hallmark changes its privacy and security policy?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nAnswer Link: How do I change the batteries for the SPOOK-TASTIC Ghost?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGqAe~yLFT7U6sC75Mv9y~zj~Pv_7>\nCustomer By CSS Web (Karen kieft) ()\nI would like an address change from 1715 54th street lagrange highlands, il to 18330 E 2150 North Rd. Pontiac,il 61764.\nThankyou!\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv3gQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200316", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000369", "SystemModstamp": "2021-10-15T15:25:24.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyYNQA0", "ContactEmail": null, "ClosedDate": "2020-04-18T20:46:25.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgmNQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:25:24.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "High", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Orders - HD", "CreatedDate": "2019-09-07T23:01:19.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\r\n\r\nContact Information\r\n\r\n * Email Address: jacque@jacquejohnson.com<mailto:jacque@jacquejohnson.com>\r\n * First Name: Jacque\r\n * Last Name: Johnson\r\n\r\nQuestion Reference # 190907-000382\r\n\r\n * Date Created: \r\n * Date Last Updated: \r\n * Status: Solved\r\n\r\nAuto-Response By (Administrator) ()\r\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\r\nAnswer Link: My Recordable Storybook is No Longer Working. What Can I Do?<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: Helpful Tips for Santa's Christmas Clock (1119QFM1232)<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: How do I return my Hallmark Gold Crown Store purchase?<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: 2019 - Ornament Battery & Cord Information<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: How can I send mail to a correctional facility?<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nResponse By Email (Javar) ()\r\nThank you for contacting Hallmark.\r\n\r\nUnfortunately we can not cancel your order, it has moved too far for us to cancel. You may send it back using the return shipping label free of charge and we will process a refund when it gets back to us.\r\n\r\nWe appreciate your interest in Hallmark and hope we were able to help you.\r\n\r\nThanks,\r\n\r\nJavar\r\nConsumer Care Advocate\r\nHallmark\r\n1-800-425-5627\r\nhttps://hallmark.custhelp.com/<https://hallmark.custhelp.com/app/home/track/AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\n\r\n\r\nAuto-Response By (Administrator) ()\r\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\r\nAnswer Link: My Recordable Storybook is No Longer Working. What Can I Do?<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: Helpful Tips for Santa's Christmas Clock (1119QFM1232)<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: When will my 2019 KOC Dream Box arrive?<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: How do I return my Hallmark Gold Crown Store purchase?<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nAnswer Link: 2019 - Ornament Battery & Cord Information<https://hallmark.custhelp.com/app/a.../AvPZhwpWDv8S~fQzGpwe~yLFhck61C75Mv9Y~zj~Pv_R>\r\nCustomer By CSS Web (Jacque Johnson) ()\r\nTo whom it may concern:\r\nOops I just made a major mistake. I ordered the wrong refill pages for my albums. If they have not shipped please cancel this order. I already have plenty of the large self adhesive refills.\r\nI will go to your website to reorder the correct refills I need. I will be ordering AR1725 - 4 Pocket Pages\r\nPlease respond to this email therefore I know you have received it.\r\nThank you,\r\nJacque Johnson\r\n\r\n\r\n\r\n\r\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv3iQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Order Modification - HD", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200317", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark.com", "Product_Name__c": null, "Subject": "Incident: 190907-000382", "SystemModstamp": "2021-10-15T15:25:24.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "00561000002JypOAAS", "ContactEmail": null, "ClosedDate": "2019-09-10T13:40:51.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgmRQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:19:59.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:03:09.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: kkieft1951@gmail.com<mailto:kkieft1951@gmail.com>\n * First Name: Karen\n * Last Name: Kieft\n\nQuestion Reference # 190907-000369\n\n * Date Created: \n * Date Last Updated: \n * Status: Solved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: What if the address provided for a FedEx order is undeliverable?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How can I change information on my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How will I know when Hallmark changes its privacy and security policy?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How do I change the batteries for the SPOOK-TASTIC Ghost?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nResponse By Email (Sherry) ()\nThank you for contacting Hallmark.\n\nAs requested, we have updated your Crown Rewards account with your new address. The change is effective today, but you may be sent mailings that were already in processing before the change was made.\n\nWe appreciate your continued interest in our Hallmark Crown Rewards program.\n\nThanks,\n\nLizz\nConsumer Care Advocate\nHallmark\n1-800-425-5627\n https://hallmark.custhelp.com/<https://hallmark.custhelp.com/app/home/track/AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: What if the address provided for a FedEx order is undeliverable?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How can I change information on my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How will I know when Hallmark changes its privacy and security policy?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How do I change the batteries for the SPOOK-TASTIC Ghost?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nNote By (Sherry) ()\nThis has already been updated in CCDB.\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: What's on the Crown Rewards members' site, and how do I sign up?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: The wrong account shows when I view my points.<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How do I return my Hallmark Gold Crown Store purchase?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How do I unsubscribe from your promotions?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: How can I change my name, address or email address?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: What if the address provided for a FedEx order is undeliverable?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How can I change information on my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How will I know when Hallmark changes its privacy and security policy?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nAnswer Link: How do I change the batteries for the SPOOK-TASTIC Ghost?<https://hallmark.custhelp.com/app/a.../AvPZhwp6Dv8S~fQzGoge~yLFT7U6sC75Mv9q~zj~Pv_j>\nCustomer By CSS Web (Karen Kieft) ()\nI would like an address change from 1715 54th street lagrange highlands, il to 18330 E 2150 North Rd. Pontiac,il 61764.\nThankyou!\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv3qQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200318", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000369", "SystemModstamp": "2021-10-15T15:19:59.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-14T15:09:56.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgn0QAA", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:20:42.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "lappie1947", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:25:08.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": "lappie1947", "Description": "My husband and I would like to see Autumn Reeser grow her hair long again. Her shorter hair makes her look older.\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv53QAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": "gloriaalbin1947@gmail.com", "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200319", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Hallmark Movies and Autumn Reeser", "SystemModstamp": "2021-10-15T15:20:42.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-13T21:05:35.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": "N/A"} {"Id": "5004N00000bpgnAQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:25:33.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:31:22.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: doncushing7@gmail.com<mailto:doncushing7@gmail.com>\n * First Name: Don\n * Last Name: Cushing\n\nQuestion Reference # 190907-000389\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button.\nCustomer By CSS Web (Don Cushing) ()\nhow about now?\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv4uQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200320", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000389", "SystemModstamp": "2021-10-15T15:25:33.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-14T15:08:36.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgnFQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:26:48.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:44:26.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: missviv91@gmail.com<mailto:missviv91@gmail.com>\n * First Name: Vivian\n * Last Name: Tolliver\n\nQuestion Reference # 190907-000390\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: Will Hallmark donate to my charitable organization?<https://hallmark.custhelp.com/app/a.../AvPZhwo_Dv8S~fQzGmge~yLFT7U6li75Mv~k~zj~Pv8t>\nAnswer Link: 2018 Disney Christmas Carolers Helpful Tips<https://hallmark.custhelp.com/app/a.../AvPZhwo_Dv8S~fQzGmge~yLFT7U6li75Mv~k~zj~Pv8t>\nAnswer Link: Hallmark Christmas Tree Program<https://hallmark.custhelp.com/app/a.../AvPZhwo_Dv8S~fQzGmge~yLFT7U6li75Mv~k~zj~Pv8t>\nAnswer Link: Why does Hallmark call it Holiday instead of Christmas?<https://hallmark.custhelp.com/app/a.../AvPZhwo_Dv8S~fQzGmge~yLFT7U6li75Mv~k~zj~Pv8t>\nAnswer Link: Instruction Sheet for SKU 1119QFM1232 (Santa's Christmas Clock)<https://hallmark.custhelp.com/app/a.../AvPZhwo_Dv8S~fQzGmge~yLFT7U6li75Mv~k~zj~Pv8t>\nCustomer By CSS Web (Vivian Tolliver) ()\nWhy do you air Christmas BEFORE Halloween...and why on all of your Hallmark channels?\nI'm sure there must be other views who are not satisfied with the programming from the end of October until the new year...\nJust one station if viewers want Christmas all year round. Takes so much of the joy of the anticipation away...\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv6GQAT", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200321", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000390", "SystemModstamp": "2021-10-15T15:26:49.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-14T15:07:35.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgnUQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:22:14.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:54:27.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: carolyn.marquis@gmail.com<mailto:carolyn.marquis@gmail.com>\n * First Name: Carolyn\n * Last Name: Marquis\n\nQuestion Reference # 190907-000391\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: Will Hallmark donate to my charitable organization?<https://hallmark.custhelp.com/app/a.../AvPZhwo8Dv8S~fQzGmQe~yLFT7U6ki75Mv~q~zj~Pv8j>\nAnswer Link: How can I renew my KOC membership?<https://hallmark.custhelp.com/app/a.../AvPZhwo8Dv8S~fQzGmQe~yLFT7U6ki75Mv~q~zj~Pv8j>\nAnswer Link: How does the $20 Keepsakes Reward Card work?<https://hallmark.custhelp.com/app/a.../AvPZhwo8Dv8S~fQzGmQe~yLFT7U6ki75Mv~q~zj~Pv8j>\nAnswer Link: Can I increase the amount of money available on the $20 KOC Reward Card?<https://hallmark.custhelp.com/app/a.../AvPZhwo8Dv8S~fQzGmQe~yLFT7U6ki75Mv~q~zj~Pv8j>\nAnswer Link: How can I check the balance on the $20 Keepsake Reward card?<https://hallmark.custhelp.com/app/a.../AvPZhwo8Dv8S~fQzGmQe~yLFT7U6ki75Mv~q~zj~Pv8j>\nCustomer By CSS Web (Carolyn Marquis) ()\nworth a million dollars! our card to our 2 year old granddaughter!\nhttps://photos.app.goo.gl/sJMcBmn54KeCXHzF7\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv6kQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200322", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000391", "SystemModstamp": "2021-10-15T15:22:14.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-14T19:23:29.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgnZQAQ", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:23:07.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:55:32.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: mamarpaul1@gmail.com<mailto:mamarpaul1@gmail.com>\n * First Name: Emma\n * Last Name: Paul\n\nQuestion Reference # 190907-000393\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button. The following answers might help you immediately. (Answers open in a separate window.)\nAnswer Link: My Recordable Storybook is No Longer Working. What Can I Do?<https://hallmark.custhelp.com/app/a.../AvPZhwo4Dv8S~fQzGloe~yLFT7U6ji75Mv~Y~zj~Pv8R>\nAnswer Link: When Calls The Heart<https://hallmark.custhelp.com/app/a.../AvPZhwo4Dv8S~fQzGloe~yLFT7U6ji75Mv~Y~zj~Pv8R>\nAnswer Link: How do I return my Hallmark Gold Crown Store purchase?<https://hallmark.custhelp.com/app/a.../AvPZhwo4Dv8S~fQzGloe~yLFT7U6ji75Mv~Y~zj~Pv8R>\nAnswer Link: How does my club sign up to submit a centerpiece during Keepsake Ornament Club Convention?<https://hallmark.custhelp.com/app/a.../AvPZhwo4Dv8S~fQzGloe~yLFT7U6ji75Mv~Y~zj~Pv8R>\nAnswer Link: When will I get the ornaments that are included with my registration?<https://hallmark.custhelp.com/app/a.../AvPZhwo4Dv8S~fQzGloe~yLFT7U6ji75Mv~Y~zj~Pv8R>\nCustomer By CSS Web (Emma Paul) ()\nHello. I have been a fan of Hallmark Movies for as long as I can remember. But as time is passing by, I believe Hallmark should also progress and offer more \"current' movies. The main issues to me are:\n1. Enough of the vanilla type movies. Where is the suspense? The different plot? The moment a movie starts, I already know how it will end.\n2. Where is the diversity? I am a black woman and would like to see more people looking like me on your channel. At the exception of a lucky few, other races as main characters are completely non-existent.\n3. As much as I would like for everyone to hold their acting jobs, people get tired of seeing the same characters EVERY SINGLE DAY. By the way, #2 above can help with that.\n4. Does someone review the movies before they are uploaded to be viewed? I know I have a good eye, but there are SO MANY blatant mistakes. Remember, a movie is supposed to transcend us viewers into another world. Once we can see the \"fakery\", it's over. If you wish to hire a \"Movie Reviewer\", I'd gladly offer my services.\n5. Add some fresh new blood to your writing crew. The writing is \"tired\". Give us something new and unexpected for once.\nHallmark is a family channel, and the movies make us smile (especially in the toxic environment we now evolve in) and are supposed to make us dream about being that heroine. But, they must be somewhat relatable. This is 2019 and you can no longer keep writing like we're still in the 80's. I know you have a good grasp on some hard core fans. But, as that generation gets older, you need to capture the attention of the younger crowd; it is just good business. You wish to keep revenues growing correct? You can't remain stuck in the past. If you become more current, change the plots, keep the clean family atmosphere going, become more inclusive and reflect the real American melting pot, the company will only grow and become more profitable. Of course, you may have to deal with some disgruntled viewers especially from the older crowd, but your universe would grow. So, please consider my suggestions (including the one about being a Remote Movie Reviewer :)). Regards, Emma\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv6pQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200323", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000393", "SystemModstamp": "2021-10-15T15:23:07.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-14T19:24:10.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null} {"Id": "5004N00000bpgneQAA", "Origin": "Email", "Device_Type__c": null, "LastModifiedDate": "2021-10-15T15:29:18.000Z", "AccountId": null, "Order_Number__c": null, "SuppliedName": "Hallmark Customer Service", "CreatedById": "00561000002JypOAAS", "SuppliedPhone": null, "IsClosedOnCreate": false, "Screen_Size__c": null, "MasterRecordId": null, "Status": "Closed", "ContactMobile": null, "IsDeleted": false, "Referring_Site__c": null, "Authorization_Request_Type__c": null, "Source_Site__c": null, "Priority": "Normal", "LastViewedDate": null, "CSAT_Survey_Status__c": "Sent", "Operating_System__c": null, "IsEscalated": false, "Category__c": "Other - HM", "CreatedDate": "2019-09-07T23:56:16.000Z", "Supplied_Postal_Code__c": null, "Privacy_Right__c": null, "Supplied_Last_Name__c": null, "Description": "The following question has been received:\n\nContact Information\n\n * Email Address: rebecca2012lange@gmail.com<mailto:rebecca2012lange@gmail.com>\n * First Name: Rebecca\n * Last Name: Lange\n\nQuestion Reference # 190907-000392\n\n * Date Created: \n * Date Last Updated: \n * Status: Unresolved\n\nAuto-Response By (Administrator) ()\nYour question has not been submitted yet. Try one of the answers below. If your issue is not resolved, click the \"Finish Submitting Question\" button.\nCustomer By CSS Web (Rebecca Lange) ()\nBought french bulldog that sings snuggly and I know it! It just stopped sing!! Could I get replacement?\n\n\n\n\nThis message, including any attachments, is for the designated recipient only and/or Hallmark Cards, Inc. employees. It may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail, disclosure of the information, or distribution by you is prohibited.", "SuppliedCompany": null, "SourceId": "02s4N00000LQv6uQAD", "LastReferencedDate": null, "ContactId": null, "IsClosed": true, "Reason": "New problem", "SuppliedEmail": null, "ContactPhone": null, "Subcategory__c": "Other", "Language": null, "OwnerId": "00G4N0000028BYqUAM", "Browser_Language__c": null, "RecordTypeId": "0124N000000Y0yvQAC", "CaseNumber": "00200324", "ContactFax": null, "ParentId": null, "Supplied_Crown_Rewards_Number__c": null, "Browser_Type__c": null, "Comments": null, "Brand__c": "Hallmark", "Product_Name__c": null, "Subject": "Incident: 190907-000392", "SystemModstamp": "2021-10-15T15:29:18.000Z", "Membership_Number__c": null, "Type": "Problem", "Closed_By__c": "0054N000004DyY7QAK", "ContactEmail": null, "ClosedDate": "2019-09-14T19:25:08.000Z", "LastModifiedById": "0054N000004DbbqQAC", "Supplied_First_Name__c": null}[/ICODE]
Code:
{"Id": "00a4N00000CdO7TQAV", "ParentId": "5004N00000mkmnyQAA", "LastModifiedDate": "2020-08-06T13:00:44.000Z", "IsDeleted": false, "CommentBody": "test chat for hbc closing", "CreatedById": "0054N000004DyY8QAK", "IsPublished": false, "CreatedDate": "2020-08-06T13:00:44.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyY8QAK", "SystemModstamp": "2020-08-06T13:00:44.000Z"} {"Id": "00a4N00000CdRNFQA3", "ParentId": "5004N00000mkuAjQAI", "LastModifiedDate": "2020-08-06T19:33:27.000Z", "IsDeleted": false, "CommentBody": "Per Tamara F in CT Support,since the CX is not responding to you Renee H, in CT Support said to treat it just like other chats with no response.", "CreatedById": "0054N000004DyXTQA0", "IsPublished": false, "CreatedDate": "2020-08-06T19:33:27.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXTQA0", "SystemModstamp": "2020-08-06T19:33:27.000Z"} {"Id": "00a4N00000CdSGoQAN", "ParentId": "5004N00000mkv4KQAQ", "LastModifiedDate": "2020-08-06T21:38:45.000Z", "IsDeleted": false, "CommentBody": "Provided trouble shooting 1. Open spreadsheet\r\n2. Click the triangle between A and 1 to select all, double click on a border between columns to auto expand\r\n3. Ensure there is data in columns A-H\r\n4. Use Ctrl+F to locate any commas that need to be removed \r\n5. Copy all data from A1 to H\r\n6. Verify the number of lines\r\n7. Open a new spreadsheet\r\n8. Paste Special (Values) to a new spreadsheet.\r\n9. Highlight Column H, Format cells on Number tab to Text\r\n10. Locate all 3- or 4-digit zip codes and add zeros before to make them 5-digit zip codes (Puerto Rico and Northeastern states)\r\n11. File, Save As\u2026.comma delimited (CSV)\r\n12. Name the file\r\n13. Go to order site and upload recipient addresses\r\n\r\nCustomer should see their first recipient\u2019s address in the preview on the left.\r\nStill receiving error so had her email the spreadsheet with a screenshot of the issue, and a brief explanation to bill.schmedding@hallmark.com.", "CreatedById": "0054N000004DyXxQAK", "IsPublished": false, "CreatedDate": "2020-08-06T21:38:45.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXxQAK", "SystemModstamp": "2020-08-06T21:38:45.000Z"} {"Id": "00a4N00000CdYIvQAN", "ParentId": "5004N00000ml4BLQAY", "LastModifiedDate": "2020-08-07T19:48:28.000Z", "IsDeleted": false, "CommentBody": "wanted number code but ended chat", "CreatedById": "0054N000004DyXxQAK", "IsPublished": false, "CreatedDate": "2020-08-07T19:48:28.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXxQAK", "SystemModstamp": "2020-08-07T19:48:28.000Z"} {"Id": "00a4N00000CdfivQAB", "ParentId": "5004N00000mlHRpQAM", "LastModifiedDate": "2020-08-10T17:00:55.000Z", "IsDeleted": false, "CommentBody": "located eCards subscription for the email christian.guerrero@ec.nestle.com generated and provided password reset link so that the customer could reset his password", "CreatedById": "0054N000004DyXsQAK", "IsPublished": false, "CreatedDate": "2020-08-10T17:00:55.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXsQAK", "SystemModstamp": "2020-08-10T17:00:55.000Z"} {"Id": "00a4N00000Ce8pgQAB", "ParentId": "5004N00000o3jGaQAI", "LastModifiedDate": "2020-08-14T20:30:23.000Z", "IsDeleted": false, "CommentBody": "consumer wanted to cancel HMN provided information Customer Care Team is available via email or phone 9am-5pm PST, Seven Days a Week.\r\n\r\nEMAIL: support@hmnow.com \r\n\r\nPHONE: 1-844-446-5669 (1-844-4-HMK-NOW)", "CreatedById": "0054N000004DyXxQAK", "IsPublished": false, "CreatedDate": "2020-08-14T20:30:23.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXxQAK", "SystemModstamp": "2020-08-14T20:30:23.000Z"} {"Id": "00a4N00000CeC37QAF", "ParentId": "5004N00000o3qQwQAI", "LastModifiedDate": "2020-08-16T21:07:59.000Z", "IsDeleted": false, "CommentBody": "No answer from the cx", "CreatedById": "0054N000004DyY9QAK", "IsPublished": false, "CreatedDate": "2020-08-16T21:07:59.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyY9QAK", "SystemModstamp": "2020-08-16T21:07:59.000Z"} {"Id": "00a4N00000EPjHAQA1", "ParentId": "5004N00000o4Y0fQAE", "LastModifiedDate": "2020-08-20T21:15:45.000Z", "IsDeleted": false, "CommentBody": "Provided contact information for card studio lease send an email to custsvc@hallmarksoftware.com and someone will reply to you as soon as possible.\r\nFor more information about Hallmark Card Studio visit: https://www.hallmarksoftware.com/", "CreatedById": "0054N000004DyXxQAK", "IsPublished": false, "CreatedDate": "2020-08-20T21:15:45.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXxQAK", "SystemModstamp": "2020-08-20T21:15:45.000Z"} {"Id": "00a4N00000EPooiQAD", "ParentId": "5004N00000o4faQQAQ", "LastModifiedDate": "2020-08-21T18:51:44.000Z", "IsDeleted": false, "CommentBody": "Cx was on the wrong site. Provided link to get to HBC and sent password reset link .", "CreatedById": "0054N000004DyXSQA0", "IsPublished": false, "CreatedDate": "2020-08-21T18:51:44.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyXSQA0", "SystemModstamp": "2020-08-21T18:51:44.000Z"} {"Id": "00a4N00000EQbu6QAD", "ParentId": "5004N00000o5yg2QAA", "LastModifiedDate": "2020-09-01T13:13:52.000Z", "IsDeleted": false, "CommentBody": "Cx asking about a donation of stickers for her class. Provided the donations ST", "CreatedById": "0054N000004DyYFQA0", "IsPublished": false, "CreatedDate": "2020-09-01T13:13:52.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyYFQA0", "SystemModstamp": "2020-09-01T13:13:52.000Z"} {"Id": "00a4N00000EQbukQAD", "ParentId": "5004N00000o5xpIQAQ", "LastModifiedDate": "2020-09-01T13:16:12.000Z", "IsDeleted": false, "CommentBody": "DNR \"test\"", "CreatedById": "0054N000004DyYEQA0", "IsPublished": false, "CreatedDate": "2020-09-01T13:16:12.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyYEQA0", "SystemModstamp": "2020-09-01T13:16:12.000Z"} {"Id": "00a4N00000EQbySQAT", "ParentId": "5004N00000o5zyEQAQ", "LastModifiedDate": "2020-09-01T13:26:00.000Z", "IsDeleted": false, "CommentBody": "Guided Cx through cancellation steps to cancel Ecards subscription.", "CreatedById": "0054N000004DyX5QAK", "IsPublished": false, "CreatedDate": "2020-09-01T13:26:00.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyX5QAK", "SystemModstamp": "2020-09-01T13:26:00.000Z"} {"Id": "00a4N00000EQc0dQAD", "ParentId": "5004N00000o5zxGQAQ", "LastModifiedDate": "2020-09-01T13:30:48.000Z", "IsDeleted": false, "CommentBody": "I verified all info and gave cx a 5$ rewards for the inconvenience thanked her and brand closed", "CreatedById": "0054N000003mY6eQAE", "IsPublished": false, "CreatedDate": "2020-09-01T13:30:48.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000003mY6eQAE", "SystemModstamp": "2020-09-01T13:30:48.000Z"} {"Id": "00a4N00000EQc0xQAD", "ParentId": "5004N00000o604QQAQ", "LastModifiedDate": "2020-09-01T13:31:37.000Z", "IsDeleted": false, "CommentBody": "Cx wanted to check to see if RD had been used. Checked them all and gave her the date and location that they were used in.", "CreatedById": "0054N000004DyYFQA0", "IsPublished": false, "CreatedDate": "2020-09-01T13:31:37.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyYFQA0", "SystemModstamp": "2020-09-01T13:31:37.000Z"} {"Id": "00a4N00000EQc1RQAT", "ParentId": "5004N00000o60CPQAY", "LastModifiedDate": "2020-09-01T13:33:22.000Z", "IsDeleted": false, "CommentBody": "I added the 2000 points that was missing from the account.", "CreatedById": "0054N000004DyWfQAK", "IsPublished": false, "CreatedDate": "2020-09-01T13:33:22.000Z", "CommentBodyRichtext": null, "LastModifiedById": "0054N000004DyWfQAK", "SystemModstamp": "2020-09-01T13:33:22.000Z"} [/QUOTE] [B]Download:[/B] [QUOTE] [/QUOTE]
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